Legal · Privacy · GDPR
Privacy Policy
Who We Are
Happy Puppies, operated by Camila de Diago, located at Loosduinseweg 65H, 2571 AA The Hague, Netherlands (KvK: 93920881), is responsible for the processing of personal data as described in this privacy policy.
Contact Details
- 📍 Address: Loosduinseweg 65H, 2571 AA The Hague, Netherlands
- 🌐 Website: happypuppies.nl
- 📞 Phone: +31 6 34698983
- 📧 General: hello@happypuppies.nl
- 📧 Data Protection Officer: dpo@happypuppies.nl
What Personal Data Do We Process?
Happy Puppies processes your personal data because you use our services and/or because you provide this information to us yourself:
- First and last name
- Email address
- Phone number
- IP address
- Browser and device type
- Information about your dog (name, breed, age, health notes) where relevant to the service
- Correspondence via contact forms, email, WhatsApp or live chat
Our website is not intended to collect data from visitors under the age of 16 without parental or guardian consent. If you believe we have collected data from a minor without consent, please contact dpo@happypuppies.nl — we will delete this information immediately.
Legal Basis for Processing (Art. 6 GDPR)
We process your data on the following legal grounds:
Performance of a contract: providing dog care services and all communication related to bookings and appointments.
Legal obligation: financial administration and compliance with Dutch tax legislation (7-year retention obligation).
Consent: non-essential cookies and any optional marketing communications.
Legitimate interest: website security, fraud prevention, and improving our services and user experience.
Why Do We Process Your Personal Data?
Happy Puppies processes your data for the following purposes:
- Managing bookings, enquiries and service delivery (legal basis: performance of contract)
- Communicating with you by phone, email, WhatsApp or live chat regarding your booking (legal basis: performance of contract)
- Sending service-related updates and changes (legal basis: legitimate interest)
- Financial administration and invoicing (legal basis: legal obligation)
- Analysing website usage to improve our site (legal basis: consent / legitimate interest)
- Improving our website and user experience (legal basis: consent / legitimate interest)
Sub-processors & International Data Transfers
We work with the following third-party service providers:
| Provider | Service | Location |
|---|---|---|
| Hostinger | Web hosting, server infrastructure & email delivery | 🇳🇱 Netherlands (EU) |
| Yuvo | WordPress maintenance & backups (WP Umbrella, NinjaFirewall, NinjaScanner) | 🇳🇱 Netherlands |
| WP Umbrella | WordPress backup management, monitoring & automated backups | 🇫🇷 France (EU) |
| Knab | Banking services | 🇳🇱 Netherlands |
| MoneyMonk | Financial administration | 🇳🇱 Netherlands |
| Contact Form 7 | Contact & service request forms | 🇪🇺 EU |
| Crisp | Live chat & customer support | 🇫🇷 France (EU) |
| WP Statistics | Privacy-friendly website analytics (no external data sharing) | 🇪🇺 EU |
| Polylang | Multilingual website (NL/EN/ES) | 🇪🇺 EU |
| LiteSpeed Cache | Website performance & caching | 🇳🇱 Netherlands (server) |
| NinjaFirewall | Website firewall & security | 🇪🇺 EU |
| NinjaScanner | Malware & virus scanning | 🇪🇺 EU |
| Complianz | Cookie consent management | 🇳🇱 Netherlands |
| Cloudflare | Website security & CDN | 🇺🇸 United States (SCCs) |
For transfers to the United States (Cloudflare), Standard Contractual Clauses (SCCs) apply in accordance with Art. 46 GDPR.
How Long Do We Retain Your Data?
Happy Puppies does not retain personal data longer than strictly necessary:
| Data Type | Retention Period |
|---|---|
| Invoice data and financial records | 7 years (legal obligation — Dutch Tax Authority) |
| Booking information | 2 years after the booking date |
| Contact details and correspondence | 2 years after last contact |
| Website logs and cookies | Session to 1 year (depending on cookie type) |
Sharing Personal Data with Third Parties
Happy Puppies only shares personal data where necessary for service delivery (as listed under sub-processors above) or where required by law. We do not sell your data to third parties.
Cookies & Similar Technologies
Happy Puppies uses functional cookies to ensure the website works properly and to remember your preferences. On your first visit, we ask for your consent via Complianz. For full details, please refer to our Cookie Policy.
How Do We Protect Your Data?
Happy Puppies takes data protection seriously and applies the following technical and organisational measures:
Data Breaches
In the event of a data breach, we follow this protocol:
- We inform affected individuals without undue delay where required under GDPR
- We document the incident and immediately take steps to prevent recurrence
- Where the breach poses a high risk to individuals, we report to the Dutch Data Protection Authority within 72 hours
Your Rights
You have the following rights regarding your personal data:
Right to access, correction or deletion of your personal data
Right to withdraw consent for data processing at any time
Right to object to the processing of your data
Right to data portability
Right to lodge a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl)
| Action | Details |
|---|---|
| 📩 Submit a request | Email dpo@happypuppies.nl. Include a copy of your ID (cover your photo, MRZ strip, passport number and BSN). |
| ⏳ Response time | Within 1 month (Art. 12(3) GDPR). |
| 🔗 File a complaint | Via autoriteitpersoonsgegevens.nl. |
Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time. Changes will be published on our website. For significant changes, we will notify you by email.
Questions? Contact us at dpo@happypuppies.nl.
