{"id":193,"date":"2026-03-21T13:22:49","date_gmt":"2026-03-21T13:22:49","guid":{"rendered":"https:\/\/happypuppies.nl\/?page_id=193"},"modified":"2026-10-27T21:57:45","modified_gmt":"2026-10-27T21:57:45","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/happypuppies.nl\/en\/privacybeleid\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<section class=\"policy-hero\">\n<div class=\"container\">\n<div class=\"policy-hero-inner\">\n<p class=\"policy-label\">Legal \u00b7 Privacy \u00b7 GDPR<\/p>\n<h1>Privacy Policy<\/h1>\n<div class=\"policy-meta\">\n        <span class=\"policy-meta-item\">\ud83d\udcc5 Version: October 2026<\/span>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"policy-body-section\">\n<div class=\"container\">\n<div class=\"policy-content\">\n<div class=\"policy-block\" id=\"who-we-are\">\n<div class=\"policy-block-header\">\n<div class=\"policy-block-icon\">\ud83c\udfe2<\/div>\n<h2>Who We Are<\/h2>\n<\/p><\/div>\n<p>Happy Puppies, operated by Camila de Diago, located at Loosduinseweg 65H, 2571 AA The Hague, Netherlands (KvK: 93920881), is responsible for the processing of personal data as described in this privacy policy. You can find all company details under <a href=\"\/en\/legal-information\/\">Legal Information<\/a>.<\/p>\n<\/p><\/div>\n<div class=\"policy-block\" id=\"contact\">\n<div class=\"policy-block-header\">\n<div class=\"policy-block-icon\">\ud83d\udcec<\/div>\n<h2>Contact Details<\/h2>\n<\/p><\/div>\n<ul class=\"policy-contact-list\">\n<li>\ud83d\udccd <strong>Address:<\/strong> Loosduinseweg 65H, 2571 AA The Hague, Netherlands<\/li>\n<li>\ud83c\udf10 <strong>Website:<\/strong> <a href=\"\/en\/\">happypuppies.nl<\/a><\/li>\n<li>\ud83d\udcde <strong>Phone:<\/strong> +31 6 34698983<\/li>\n<li>\ud83d\udce7 <strong>General:<\/strong> <a href=\"mailto:hello@happypuppies.nl\">hello@happypuppies.nl<\/a><\/li>\n<li>\ud83d\udce7 <strong>Data Protection Officer:<\/strong> <a href=\"mailto:dpo@happypuppies.nl\">dpo@happypuppies.nl<\/a><\/li>\n<\/ul><\/div>\n<div class=\"policy-block\" id=\"what-data\">\n<div class=\"policy-block-header\">\n<div class=\"policy-block-icon\">\ud83d\udccb<\/div>\n<h2>What Personal Data Do We Process?<\/h2>\n<\/p><\/div>\n<p>Happy Puppies processes your personal data because you use our services and\/or because you provide this information to us yourself:<\/p>\n<ul class=\"policy-list\">\n<li>First and last name<\/li>\n<li>Email address<\/li>\n<li>Phone number<\/li>\n<li>IP address<\/li>\n<li>Browser and device type<\/li>\n<li>Information about your dog (name, breed, age, health notes) where relevant to the service<\/li>\n<li>Correspondence via contact forms, email, WhatsApp or live chat<\/li>\n<\/ul>\n<div class=\"policy-alert\">\n          <span class=\"policy-alert-icon\">\ud83d\udc76<\/span><br \/>\n          <span>Our website is not intended to collect data from visitors under the age of 16 without parental or guardian consent. If you believe we have collected data from a minor without consent, please contact <a href=\"mailto:dpo@happypuppies.nl\">dpo@happypuppies.nl<\/a>. We will delete this information immediately.<\/span>\n        <\/div>\n<\/p><\/div>\n<div class=\"policy-block\" id=\"legal-basis\">\n<div class=\"policy-block-header\">\n<div class=\"policy-block-icon\">\ud83d\udcdc<\/div>\n<h2>Legal Basis for Processing (Art. 6 GDPR)<\/h2>\n<\/p><\/div>\n<p>We process your data on the following legal grounds:<\/p>\n<div class=\"policy-cards\">\n<div class=\"policy-card\">\n<h3 class=\"policy-card-basis\">Art. 6(1)(b) GDPR<\/h3>\n<p>Performance of a contract: providing dog care services and all communication related to bookings and appointments.<\/p>\n<\/p><\/div>\n<div class=\"policy-card\">\n<h3 class=\"policy-card-basis\">Art. 6(1)(c) GDPR<\/h3>\n<p>Legal obligation: financial administration and compliance with Dutch tax legislation (7-year retention obligation).<\/p>\n<\/p><\/div>\n<div class=\"policy-card\">\n<h3 class=\"policy-card-basis\">Art. 6(1)(a) GDPR<\/h3>\n<p>Consent: any optional marketing communications.<\/p>\n<\/p><\/div>\n<div class=\"policy-card\">\n<h3 class=\"policy-card-basis\">Art. 6(1)(f) GDPR<\/h3>\n<p>Legitimate interest: website security, fraud prevention, and improving our services and user experience.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"policy-block\" id=\"purposes\">\n<div class=\"policy-block-header\">\n<div class=\"policy-block-icon\">\ud83c\udfaf<\/div>\n<h2>Why Do We Process Your Personal Data?<\/h2>\n<\/p><\/div>\n<p>Happy Puppies processes your data for the following purposes:<\/p>\n<ul class=\"policy-list\">\n<li>Managing bookings, enquiries and service delivery (legal basis: performance of contract)<\/li>\n<li>Communicating with you by phone, email, WhatsApp or live chat regarding your booking (legal basis: performance of contract)<\/li>\n<li>Sending service-related updates and changes (legal basis: legitimate interest)<\/li>\n<li>Financial administration and invoicing (legal basis: legal obligation)<\/li>\n<li>Analysing website usage to improve our site (legal basis: legitimate interest)<\/li>\n<li>Improving our website and user experience (legal basis: legitimate interest)<\/li>\n<\/ul><\/div>\n<div class=\"policy-block\" id=\"processors\">\n<div class=\"policy-block-header\">\n<div class=\"policy-block-icon\">\ud83d\udd17<\/div>\n<h2>Sub-processors &amp; International Data Transfers<\/h2>\n<\/p><\/div>\n<p>We work with the following third-party service providers:<\/p>\n<div class=\"policy-table-wrapper\">\n<table class=\"policy-table\">\n<thead>\n<tr>\n<th>Provider<\/th>\n<th>Service<\/th>\n<th>Location<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Hostinger<\/strong><\/td>\n<td>Web hosting, server infrastructure &amp; email delivery<\/td>\n<td><span class=\"badge-eu\">\ud83c\uddf3\ud83c\uddf1 Netherlands (EU)<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Yuvo<\/strong><\/td>\n<td>WordPress maintenance &amp; backups (WP Umbrella, NinjaFirewall, NinjaScanner)<\/td>\n<td><span class=\"badge-eu\">\ud83c\uddf3\ud83c\uddf1 Netherlands<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>WP Umbrella<\/strong><\/td>\n<td>WordPress backup management, monitoring &amp; automated backups<\/td>\n<td><span class=\"badge-eu\">\ud83c\uddeb\ud83c\uddf7 France (EU)<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Knab<\/strong><\/td>\n<td>Banking services<\/td>\n<td><span class=\"badge-eu\">\ud83c\uddf3\ud83c\uddf1 Netherlands<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Jortt<\/strong><\/td>\n<td>Financial records<\/td>\n<td><span class=\"badge-eu\">\ud83c\uddf3\ud83c\uddf1 Netherlands<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>FluentForms<\/strong><\/td>\n<td>Contact &amp; service request forms<\/td>\n<td><span class=\"badge-eu\">\ud83c\uddea\ud83c\uddfa EU<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Crisp<\/strong><\/td>\n<td>Live chat &amp; customer support (full privacy mode: no tracking or analytics cookies, no visitor tracking)<\/td>\n<td><span class=\"badge-eu\">\ud83c\uddeb\ud83c\uddf7 France (EU)<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Burst Statistics<\/strong><\/td>\n<td>Cookieless, anonymised visitor statistics; runs on our own server (no external data sharing)<\/td>\n<td><span class=\"badge-eu\">\ud83c\uddf3\ud83c\uddf1 Netherlands (server)<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>TranslatePress<\/strong><\/td>\n<td>Multilingual website (NL\/EN), runs on our own server; no data is shared with third parties for manual translations<\/td>\n<td><span class=\"badge-eu\">\ud83c\uddf3\ud83c\uddf1 Netherlands (server)<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>WP Rocket<\/strong><\/td>\n<td>Website performance &amp; caching (page cache on our own server)<\/td>\n<td><span class=\"badge-eu\">\ud83c\uddf3\ud83c\uddf1 Netherlands (server)<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>NinjaFirewall<\/strong><\/td>\n<td>Website firewall &amp; security<\/td>\n<td><span class=\"badge-eu\">\ud83c\uddea\ud83c\uddfa EU<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>NinjaScanner<\/strong><\/td>\n<td>Malware &amp; virus scanning<\/td>\n<td><span class=\"badge-eu\">\ud83c\uddea\ud83c\uddfa EU<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Complianz<\/strong><\/td>\n<td>Cookie compliance (no cookie banner is shown, because we place no cookies that require consent)<\/td>\n<td><span class=\"badge-eu\">\ud83c\uddf3\ud83c\uddf1 Netherlands<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Cloudflare<\/strong><\/td>\n<td>Website security, CDN &amp; bot\/spam protection (Turnstile)<\/td>\n<td><span class=\"badge-us\">\ud83c\uddfa\ud83c\uddf8 United States (SCCs)<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Amazon Associates<\/strong><\/td>\n<td>Affiliate marketing programme - product recommendations &amp; commission tracking<\/td>\n<td><span class=\"badge-us\">\ud83c\uddfa\ud83c\uddf8 United States (SCCs)<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>bol.com Partnerprogramma<\/strong><\/td>\n<td>Affiliate marketing programme - product recommendations &amp; commission tracking<\/td>\n<td><span class=\"badge-eu\">\ud83c\uddf3\ud83c\uddf1 Netherlands (EU)<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<p>For transfers to the United States (Cloudflare and Amazon), Standard Contractual Clauses (SCCs) apply in accordance with Art. 46 GDPR.<\/p>\n<\/p><\/div>\n<div class=\"policy-block\" id=\"affiliate-marketing\">\n<div class=\"policy-block-header\">\n<div class=\"policy-block-icon\">\ud83d\udd17<\/div>\n<h2>Affiliate Marketing<\/h2>\n<\/p><\/div>\n<p>Happy Puppies participates in affiliate marketing programmes, including:<\/p>\n<ul class=\"policy-list\">\n<li><strong>Amazon Associates<\/strong> - Happy Puppies is a participant in the Amazon Associates Programme, an affiliate advertising programme designed to provide a means for sites to earn advertising fees by linking to amazon.nl and affiliated sites. As an Amazon Associate, we earn from qualifying purchases.<\/li>\n<li><strong>bol.com Partnerprogramma<\/strong> - Happy Puppies participates in the bol.com affiliate partner programme. When you click a bol.com affiliate link on our site and make a purchase, we may receive a commission from bol.com.<\/li>\n<\/ul>\n<p>Affiliate links on this website are clearly marked with a label such as <em>&#8220;#ad&#8221;<\/em> or a visible badge identifying the platform (Amazon \/ bol.com). Clicking an affiliate link does not cost you anything extra - affiliate links are provided purely for your convenience to help you find relevant products more easily.<\/p>\n<p>We only recommend products we consider genuinely useful to dog owners. The inclusion of an affiliate link does not mean we receive payment for a specific recommendation beyond the standard commission structure of the respective programme.<\/p>\n<div class=\"policy-alert\">\n          <span class=\"policy-alert-icon\">\u26a0\ufe0f<\/span><br \/>\n          <span><strong>Important:<\/strong> Happy Puppies is not responsible for the partner website, the products listed on it, or any purchase, transaction, or dispute arising from your use of those platforms. Affiliate links redirect you to amazon.nl or bol.com, which are independent third-party websites. All purchases, returns, warranties, and customer service are handled exclusively by Amazon or bol.com under their own terms and conditions. We recommend reading their respective policies before making a purchase.<\/span>\n        <\/div>\n<div class=\"policy-alert\">\n          <span class=\"policy-alert-icon\">\ud83c\udf6a<\/span><br \/>\n          <span>When you click an affiliate link, you are redirected to a third-party platform (amazon.nl or bol.com). These platforms may set their own tracking cookies <strong>on their own domains only<\/strong>. Happy Puppies does not place any tracking cookies via these links. The partner platforms' own privacy and cookie policies apply. Amazon's cookie window is 24 hours; bol.com's cookie window is 5 days.<\/span>\n        <\/div>\n<p>The legal basis for our participation in affiliate programmes is our legitimate interest in generating revenue to maintain and improve this website (Art. 6(1)(f) GDPR).<\/p>\n<\/p><\/div>\n<div class=\"policy-block\" id=\"retention\">\n<div class=\"policy-block-header\">\n<div class=\"policy-block-icon\">\ud83d\uddd3\ufe0f<\/div>\n<h2>How Long Do We Retain Your Data?<\/h2>\n<\/p><\/div>\n<p>Happy Puppies does not retain personal data longer than strictly necessary:<\/p>\n<div class=\"policy-table-wrapper\">\n<table class=\"policy-table\">\n<thead>\n<tr>\n<th>Data Type<\/th>\n<th>Retention Period<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Invoice data and financial records<\/td>\n<td><strong>7 years<\/strong> (legal obligation, Dutch Tax Authority)<\/td>\n<\/tr>\n<tr>\n<td>Booking information<\/td>\n<td><strong>2 years<\/strong> after the booking date<\/td>\n<\/tr>\n<tr>\n<td>Contact details and correspondence<\/td>\n<td><strong>2 years<\/strong> after last contact<\/td>\n<\/tr>\n<tr>\n<td>Website logs<\/td>\n<td><strong>As long as needed for security and maintenance, up to 1 year<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/p><\/div>\n<div class=\"policy-block\" id=\"sharing\">\n<div class=\"policy-block-header\">\n<div class=\"policy-block-icon\">\ud83e\udd1d<\/div>\n<h2>Sharing Personal Data with Third Parties<\/h2>\n<\/p><\/div>\n<p>Happy Puppies only shares personal data where necessary for service delivery (as listed under sub-processors above) or where required by law. We do not sell your data to third parties.<\/p>\n<\/p><\/div>\n<div class=\"policy-block\" id=\"cookies\">\n<div class=\"policy-block-header\">\n<div class=\"policy-block-icon\">\ud83c\udf6a<\/div>\n<h2>Cookies &amp; Similar Technologies<\/h2>\n<\/p><\/div>\n<p>Happy Puppies places no tracking or marketing cookies. We only use functional and strictly necessary technologies, such as the live chat, spam protection on forms and remembering your light or dark mode preference. Our visitor statistics are cookieless and anonymised. That is why no consent is needed and we do not show a cookie banner. For full details, please refer to our <a href=\"\/en\/cookie-policy\/\">Cookie Policy<\/a>.<\/p>\n<\/p><\/div>\n<div class=\"policy-block\" id=\"security\">\n<div class=\"policy-block-header\">\n<div class=\"policy-block-icon\">\ud83d\udd12<\/div>\n<h2>How Do We Protect Your Data?<\/h2>\n<\/p><\/div>\n<p>Happy Puppies takes data protection seriously and applies the following technical and organisational measures:<\/p>\n<div class=\"policy-security-grid\">\n<div class=\"policy-security-item\"><span class=\"policy-security-icon\">\ud83d\udd12<\/span><\/p>\n<div><strong>Encryption<\/strong><span>TLS\/SSL for all data in transit<\/span><\/div>\n<\/div>\n<div class=\"policy-security-item\"><span class=\"policy-security-icon\">\ud83d\udcbe<\/span><\/p>\n<div><strong>Backup encryption<\/strong><span>WP Umbrella: automated backups managed by Yuvo<\/span><\/div>\n<\/div>\n<div class=\"policy-security-item\"><span class=\"policy-security-icon\">\ud83d\udee1\ufe0f<\/span><\/p>\n<div><strong>Security monitoring<\/strong><span>NinjaFirewall &amp; NinjaScanner: firewall and malware scanning<\/span><\/div>\n<\/div>\n<div class=\"policy-security-item\"><span class=\"policy-security-icon\">\ud83d\udce7<\/span><\/p>\n<div><strong>Email security<\/strong><span>DKIM, SPF and DMARC against phishing and spoofing<\/span><\/div>\n<\/div>\n<div class=\"policy-security-item\"><span class=\"policy-security-icon\">\ud83d\udd10<\/span><\/p>\n<div><strong>Access control<\/strong><span>Two-factor authentication where possible, strong password policy<\/span><\/div>\n<\/div>\n<div class=\"policy-security-item\"><span class=\"policy-security-icon\">\ud83d\udd04<\/span><\/p>\n<div><strong>Updates<\/strong><span>Regular WordPress core, theme and plugin updates via Yuvo<\/span><\/div>\n<\/div><\/div>\n<\/p><\/div>\n<div class=\"policy-block\" id=\"data-breach\">\n<div class=\"policy-block-header\">\n<div class=\"policy-block-icon\">\ud83d\udea8<\/div>\n<h2>Data Breaches<\/h2>\n<\/p><\/div>\n<p>In the event of a data breach, we follow this protocol:<\/p>\n<ul class=\"policy-list\">\n<li>We inform affected individuals without undue delay where required under GDPR<\/li>\n<li>We document the incident and immediately take steps to prevent recurrence<\/li>\n<li>Where the breach poses a high risk to individuals, we report to the Dutch Data Protection Authority within 72 hours<\/li>\n<\/ul><\/div>\n<div class=\"policy-block\" id=\"your-rights\">\n<div class=\"policy-block-header\">\n<div class=\"policy-block-icon\">\u2705<\/div>\n<h2>Your Rights<\/h2>\n<\/p><\/div>\n<p>You have the following rights regarding your personal data:<\/p>\n<div class=\"policy-rights\">\n<div class=\"policy-right-item\"><span class=\"policy-right-icon\">\ud83d\udc41\ufe0f<\/span><span>Right to access, correction or deletion of your personal data<\/span><\/div>\n<div class=\"policy-right-item\"><span class=\"policy-right-icon\">\u21a9\ufe0f<\/span><span>Right to withdraw consent for data processing at any time<\/span><\/div>\n<div class=\"policy-right-item\"><span class=\"policy-right-icon\">\ud83d\udeab<\/span><span>Right to object to the processing of your data<\/span><\/div>\n<div class=\"policy-right-item\"><span class=\"policy-right-icon\">\ud83d\udce6<\/span><span>Right to data portability<\/span><\/div>\n<div class=\"policy-right-item\"><span class=\"policy-right-icon\">\ud83d\udcdd<\/span><span>Right to lodge a complaint with the Dutch Data Protection Authority (<a href=\"https:\/\/www.autoriteitpersoonsgegevens.nl\" target=\"_blank\" rel=\"noopener\">autoriteitpersoonsgegevens.nl<\/a>)<\/span><\/div>\n<\/p><\/div>\n<div class=\"policy-table-wrapper\">\n<table class=\"policy-table\">\n<thead>\n<tr>\n<th>Action<\/th>\n<th>Details<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>\ud83d\udce9 Submit a request<\/strong><\/td>\n<td>Email <a href=\"mailto:dpo@happypuppies.nl\">dpo@happypuppies.nl<\/a>. Include a copy of your ID (cover your photo, MRZ strip, passport number and BSN).<\/td>\n<\/tr>\n<tr>\n<td><strong>\u23f3 Response time<\/strong><\/td>\n<td>Within 1 month (Art. 12(3) GDPR).<\/td>\n<\/tr>\n<tr>\n<td><strong>\ud83d\udd17 File a complaint<\/strong><\/td>\n<td>Via <a href=\"https:\/\/www.autoriteitpersoonsgegevens.nl\" target=\"_blank\" rel=\"noopener\">autoriteitpersoonsgegevens.nl<\/a>.<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/p><\/div>\n<div class=\"policy-block\" id=\"changes\">\n<div class=\"policy-block-header\">\n<div class=\"policy-block-icon\">\ud83d\udd14<\/div>\n<h2>Changes to This Privacy Policy<\/h2>\n<\/p><\/div>\n<p>We reserve the right to modify this privacy policy at any time. Changes will be published on our website. For significant changes, we will notify you by email.<\/p>\n<p>Questions? Contact us at <a href=\"mailto:dpo@happypuppies.nl\">dpo@happypuppies.nl<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Juridisch \u00b7 Privacy \u00b7 AVG Privacybeleid \ud83d\udcc5 Versie: oktober 2026 \ud83c\udfe2 Wie zijn wij Happy Puppies, gedreven door Camila de Diago, gevestigd aan de Loosduinseweg 65H, 2571 AA Den Haag, Nederland (KvK: 93920881), is verantwoordelijk voor de verwerking van persoonsgegevens zoals beschreven in dit privacybeleid. Alle bedrijfsgegevens vind je op de pagina Juridische informatie. \ud83d\udcec [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-193","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/happypuppies.nl\/en\/wp-json\/wp\/v2\/pages\/193","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/happypuppies.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/happypuppies.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/happypuppies.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/happypuppies.nl\/en\/wp-json\/wp\/v2\/comments?post=193"}],"version-history":[{"count":10,"href":"https:\/\/happypuppies.nl\/en\/wp-json\/wp\/v2\/pages\/193\/revisions"}],"predecessor-version":[{"id":760,"href":"https:\/\/happypuppies.nl\/en\/wp-json\/wp\/v2\/pages\/193\/revisions\/760"}],"wp:attachment":[{"href":"https:\/\/happypuppies.nl\/en\/wp-json\/wp\/v2\/media?parent=193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}